1.  About This Policy

SHA (Specialist Health Infrastructure Advisory), a division of Specialised Property Consulting Pty Ltd (“SHA”, “we”, “us” or “our”), is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and the Privacy and Other Legislation Amendment Act 2024.

This Privacy Policy describes how we collect, hold, use, and disclose personal information you provide to us or that we collect in the course of operating our website and delivering our advisory services. It also explains your rights in relation to your personal information and how to contact us or make a complaint.

By accessing our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy from time to time by posting a revised version on our website with an updated “Last Updated” date.

2.  Who We Are

SHA is a specialist health infrastructure advisory operating across Australia, New Zealand and the Pacific. We provide strategic asset advisory, investment and business case support, medical equipment and clinical platform integration, and commissioning and transition support to health organisations in the public and private sectors. SHA operates as a division of Specialised Property Consulting Pty Ltd, registered in Australia.

3.  Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our advisory services, respond to enquiries, and operate our website. The types of personal information we may collect include:

    • Contact details: your name, email address, phone number, and job title

    • Organisation details: your employer or organisation name and your role within it

    • Enquiry and communication content: information you provide when you contact us by email or telephone

    • Website usage data: IP address, browser type, pages visited, time and date of access, and other technical data collected automatically through cookies

    • Professional information: details of the program or infrastructure challenge you choose to share with us

We do not collect sensitive information through our website. If sensitive information is shared with us during an engagement, we handle it in accordance with APP 3 and our client confidentiality obligations. We collect personal information only by lawful and fair means and only to the extent necessary for our functions and activities.

4.  How We Collect Personal Information

We collect personal information in the following ways:

    • Directly from you: when you contact us by email or telephone

    • Automatically: through cookies and similar technologies when you visit our website

    • From publicly available sources: such as professional directories or LinkedIn

    • In the course of a client engagement: through meetings and correspondence, subject to the terms of our client agreements

Where practicable, we collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to notify you as required by APP 5.

5.  Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:

    • To respond to your enquiry and determine how we can assist you

    • To provide our advisory and integration services where an engagement is established

    • To communicate with you about our services and updates relevant to health infrastructure

    • To improve our website and user experience

    • To comply with our legal and regulatory obligations

    • To protect the rights, property, or safety of SHA, our clients, and others

We will not use your personal information for a purpose other than the primary purpose for which it was collected without your consent, or where otherwise permitted by law.

6.  Disclosure of Personal Information

We treat your personal information as confidential. We do not sell, rent, or trade personal information. We may disclose personal information in the following limited circumstances:

    • To contractors and technology service providers who assist us in operating our website and delivering services, bound by confidentiality obligations

    • To Specialised Property Consulting Pty Ltd and related entities for internal business purposes

    • Where required or authorised by Australian law, a court order, or a regulatory authority including the OAIC

    • To the extent necessary to establish, exercise, or defend a legal claim

    • With your express consent

We will not disclose your personal information to overseas recipients unless the recipient is subject to protections substantially similar to the APPs, or you have consented after being informed that APP 8.1 will not apply.

7.  Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Access is restricted to SHA personnel and authorised service providers who need the information to perform their functions. We retain personal information for as long as necessary for the purposes for which it was collected, or as required by law.

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC as required.

8.  Your Right to Access and Correct Your Personal Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details in Section 12. We will respond within 30 days.

9.  Cookies and Website Analytics

Our website may use cookies to improve functionality and analyse usage. You can control or disable cookies through your browser settings, though this may affect the functionality of some parts of the site. We do not use cookies to collect sensitive personal information.

10.  Direct Marketing

We may use your contact details to send you information about our services or developments in health infrastructure that we believe may be of professional interest to you. You may opt out of receiving marketing communications from us at any time by contacting us using the details in Section 12.

11.  Links to Third-Party Websites

Our website may contain links to external websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before submitting personal information.

12.  Contact Us and Making a Complaint

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us at:

SHA — Privacy Enquiries

Specialised Property Consulting Pty Ltd trading as SHA
Australia
Email: gordon@specialisedpropertyconsulting.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC: www.oaic.gov.au  |  GPO Box 5218, Sydney NSW 1042  |  1300 363 992

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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